Reopening guide

Reopening on July 3rd 2020

La Source Bains Nordiques and its team are ready to greet you.

We have adapted the original relaxation experience to suit Public Health’s requirements, without omitting the essential: a safe and optimal relaxation experience, in the heart of nature.

La Source Bains Nordiques will be waiting for you on July 3rd 2020!

PLANNING YOUR VISIT

In light of the new challenges we all face, we made sure our primary goal would remain the same: to offer an exceptional relaxation experience, a total immersion in the heart of nature surrounded by water, mountains, and silence. The site will be operating at reduced capacity, giving you ample space to tend to your well-being. The steam bath is the only installation that remain closed at the moment.

Through our gradual reopening, we have implemented new procedures in order to comply with physical distancing measures.  Anybody planning to visit La Source must now make a reservation.  Access to La Source, may it be to access the Nordic Baths site, or to receive a massage or treatment, will require a reservation to keep our space at its limited capacity, in compliance with the government's public health requirements.

We invite anyone wishing to visit La Source Bains Nordiques to please read through the following information.

Let’s get through this social challenge together!  

 

RESERVATION

Access to massage therapy, Nordic baths, treatments, indoor and outdoor relaxation areas, and the Meditation Path are only available through reservations. To make a reservation, please contact us by phone at 1-877-834-7727.

*Please note that the STEAM BATH is closed until further notice.

MASSAGE THERAPY

*Please note that the STEAM BATH is closed until further notice.

Your reservation includes :

  • Access to La Source Bains Nordiques site
  • 60-Minute or 90-minute massage
  • Access to the Nordic Baths, including indoor and outdoor relaxation spaces as well as the bistro
  • Rental of bathrobe and two towels included
  • A disposable mask to wear during your massage session, another disposable mask to wear while you circulate in the changing rooms and on site during your relaxation
  • A locker and key will be provided

What you must bring:

  • Your swimsuit
  • Your sandals - it is also possible to purchase flip flops on site ($13 plus applicable taxes)
  • Your own reusable water bottle, pre-filled with water
  • A piece of ID for each person
  • If you wish, you may also bring your own fabric mask to circulate inside and on the site.

 

You must arrive a minimum of 45 minutes before your appointment.

Our massage schedule has not changed, but we have reduced the amount of sessions offered at the same time to limit circulation between the rooms and guests. 

You must take a shower before your massage or treatment.

Please be at the waiting room 10 minutes before your massage or treatment.

We will ask you to sanitize your hands upon arrival. A disposable mask will also be provided.

You will be asked to verbally answer a few questions from a health form upon arrival.

The room, items and gel bottles used during your massage/treatment are disinfected between each use.

If you wish to have a receipt for your massage, your therapist can provide you with one or we can send you one by email within 24 hours.

Rest assured that our team of therapists and our customer service staff are all committed to respecting regulations implemented by the INSPQ, CNESST and those of massage therapist associations.

We remind you that it is not possible to cancel or to modify a reservation for a massage or a treatment with less than 48 hours of notice. If you are experiencing symptoms related to COVID-19 or to the flu, please call us as soon as possible at 1-877-834-7727.

La Source and all its staff thank you for your understanding.

NORDIC BATHS

A reservation to access the Nordic Baths corresponds to a 4-hour bloc.

*Please note that the STEAM BATH is closed until further notice.

Reservation to access the Nordic Baths

  • 4-Hour* bloc of total relaxation at La Source Bains Nordiques
  • Access to Nordic baths, including indoor and outdoor relaxation spaces as well as the bistro.
  • Rental of bathrobe and two towels included.
  • A disposable mask to wear during your massage session, another disposable mask to wear while you circulate in the changing rooms and on site during your relaxation.
  • A locker and key will be provided without contact.

What you must bring:

  • Your swimsuit
  • Your sandals - it is also possible to purchase flip flops on site ($13 plus applicable taxes)
  • Your own reusable water bottle, pre-filled with water.
  • A piece of ID for each person.
  • If you wish, you may also bring your own fabric mask to circulate inside and on the site.

 

Maximum capacity in each relaxation space must also be respected.  Please take notice of written indications before entering each space.  

No cancellations or refund under 48 hours of notice. However, if you have made a reservation and are experiencing symptoms or have been in contact with an individual that has tested positive for COVID-19, please call us as soon as possible at 1-877-834-7727.

We thank you for your understanding. 

*You may also add 2 hours to your reservation bloc, only if we have not reached maximum capacity. (Additional $20 + tx)

BISTRO

La Source’s legendary Bistro is ready for you.  Our Bistro’s patio and indoor space remain warm and inviting even in a physical distancing context.  

  • No reservations are required to have access to the Bistro.  If you have a reservation to access the Nordic Baths and wish to access the Bistro, please note that you must do so within your 4-hour bloc.   If you have made a reservation for a massage or a treatment, you may visit the Bistro at the time of your choice.  We recommend that you do not eat 30 minutes prior to receiving a massage or a treatment.   The Bistro stops operating 30 minutes before La Source closes.
  • You may also take your food to go if you are limited in time or if you simply prefer this option.  You can consult the menu on our website or on paper format on site. Paper menus are disposable and only used once.

Our waiting staff will be wearing protection while serving you. Rest assured that our kitchen staff and waiting staff are all committed to respecting regulations implemented by the INSPQ, CNESST and the MAPAQ.

UPON ARRIVAL

Rest assured that your safety, well-being, and the quality of your relaxation experience are our priority. We have implemented new measures to protect you and our staff and to comply with governmental requirements, as well as those of professional association of massage therapists and of the Association québécoise des Spas.

We THANK YOU for being supportive of our staff and for respecting the new procedures, implemented to protect you and us all. 

 

Reception

  • Upon your arrival, you will be greeted by one of our staff members in charge of making sure all guests entering La Source comply with Public Health requirements. 
  • Any item we provide you with will have been previously washed or disinfected.  In order to limit any physical contact, those items will already be waiting for you in your locker, located in the changing room.

 

Regarding all installations

No personal towel or bathrobe will be allowed on the site until further notice. Towels and bathrobe rentals are included.

  • It is mandatory to take a shower before heading to the site or to your massage.
  • Physical distancing must be respected at all times, including while circulating.
  • Maximum capacity in each relaxation space must also be respected.  Please take notice of written indications before entering each space.  
  • Bottles containing a disinfecting solution for your hands and for all surfaces can be found and used throughout the site. This is in addition to our own disinfecting rounds done by our staff. 
  • Please note that some items usually provided such as herbal tea and lemon water will not be available at the moment.

 

Changing rooms

  • It is mandatory to wear a mask in the changing rooms.
  • Each locker is disinfected after each use. 
  • It is mandatory to take a shower before your massage, and also before entering the site.
  • If need be, you may use our spray bottles containing a disinfecting solution for door handles, soap dispensers, etc.
  • You may also use the shower gel, shampoo and conditioner provided in the showers. If you need a hair dryer, you may ask for one at the reception. 

 

Relaxation areas

  • As an additional precaution, please wear your bathrobe or cover your seat with it before sitting or lying down.
  • You may also use the disinfecting spray bottles for your seat if you wish. This is in addition to our own disinfecting rounds done by our staff.
  • We have put in place a one-way trajectory for the Meditation Path to avoid guests crossing paths.

 

Payment methods and tips

  • Once you have paid for you reservation, it will not be possible to switch your method of payment upon arrival. This is to limit non-essential contacts.  However, if you wish to purchase anything else on site, we will accept the payment method of your choice. 
  • If you wish to thank your therapist or your waiter, you can leave gratuity in cash or by using your debit card.

 

These new measures will be updated on a regular basis. We thank you for your understanding.

We hope you enjoy your relaxation moment at La Source!

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